At Preseem, we’re always looking to improve our predictive capabilities. One feature operators love is our Access Point Subscriber Capacity number in the Plus tier. It takes local conditions into account, as well as the typical behavior of a subscriber during the ISP’s Peak Busy Hour, and returns a number that is a reasonable estimate of how much capacity remains expressed as subscribers. 

The Subscriber Capacity prediction has proven to be accurate for busier APs. However, for an idle AP with only one or two subscribers, it’s harder to predict precisely how much capacity more subscribers would use.

We’ve released an improvement to the underlying algorithm, specifically targeting APs that don’t have much usage. Simplified, APs that are idle will have their predictions calibrated using the AP behavior model collected across all Preseem customers.

As the AP grows busier over time, we rely increasingly on local conditions—a blended, continuous curve requiring no hand-tuning. With this new algorithm in place, Preseem customers can more accurately understand the subscriber capacity of their entire network for busy APs and new ones with few subscribers.

To recap, we’re improving Available Subscriber Capacity values to be more accurate on idle APs, helping you find more areas of your network with capacity to sell. This benefits sales and marketing, allowing overall network capacity calculations to be hyper-targeted and precise, increasing your operational efficiency!

Preseem is pleased to announce the availability of the Access Point and CPE Radio score APIs. These APIs enable Preseem's unique scores and subscriber capacity values to be integrated with other systems and used for data analysis.

The APIs use the same authentication mechanism as before. Scores and trends are currently updated once per 24 hours. Note that Plus features are a superset of Essentials features, so not all columns will be available in the Essentials tier.

Please let us know if you have any questions.

Preseem will be changing support requirements for Mikrotik APs on Monday, April 8, 2024. We’ll be requiring read-only API access from the Preseem poller. This is necessary to provide accurate Essentials link rates, airtime consumption, and Auto AP Capacity (in some configurations), and AP Subscriber Capacity for Plus.

No action is required if you don’t have any Mikrotik APs.

If you do have Mikrotik APs, check your email for more detailed instructions on what is required on your end. In brief, follow the Element Credentials guide, and secondly, configure Mikrotik APs for API access. Don’t forget to notify Preseem support when done.

Please let us know if you have any questions.

Preseem now shows network routers in the Network/Routers view. These are routers at network sites that are polled by Preseem for mapping IP addresses to services and network topology, which is required in some Preseem deployments.

This centralized view gives you an at-a-glance overview of all routers in your network that Preseem is polling, with metrics for each. You can see the health and status of each Router across all Sites, and by drilling into a router, you can see charts of its port metrics over time.

• Make sure all routers you expect Preseem to be polling are on this list. If a router is missing, it may not be provisioned in Preseem or it may not have SNMP enabled.
• Look for any routers in an Offline state. Preseem is no longer able to poll these routers.
• Look for any routers in an Error state. Preseem is having issues polling these, and you can drill into the Router Details to see the details of the error.

Please try it out and let us know if you have any questions.

If you missed our recent webinar on Preseem's new features for fiber and hybrid ISPs, don't worry—you can watch the recording here.

If you have a hybrid network and are interested in using the new features, contact us to set up a meeting with your account manager. You can also check out our help article to learn about the new OLT, ONT, and PON views.

The new fiber features for Preseem are now here! 

If you haven’t already signed up, join our webinar today at 2 p.m. Eastern to learn how these new features will help operators managing fiber or hybrid networks:

• Easily view all fiber and fixed wireless network metrics in one system
• Improve the efficiency of reactive and proactive operations
• Reduce training costs
• Increase deployment agility

As an added bonus, if you attend the full webinar, you’ll also be eligible to win a new UISP Fiber OLT XGS (a $4,000 value)!* Register here. 

You can also visit the help site for more information on the new OLT, ONT, and PON views. 

It’s here!

We’re happy to let you know that single sign-on (SSO) with Google and Microsoft is now available for all customers.

Domain-Based Authentication

Along with SSO, Preseem now also supports controlling which authentication mechanisms are allowed on a per-domain basis, making managing many user accounts easier and safer.

For example, if your company uses Google Workspace with example.com, Preseem can be configured only to accept logins for example.com via Google Authentication. Now, you no longer need to worry about disabling accounts in Preseem when staff leave your organization.

This new functionality makes it easier to manage new team members, too! Preseem can be configured to automatically create accounts when users at your configured domain successfully authenticate via the chosen authentication providers.

To have domain-wide authentication enabled, please reach out to our support team via the in-app chat with the following details:

• The domain name

• The authentication providers to enable for the domain. Choose from:

  • Preseem username and password
  • Google
  • Microsoft
• If automatic new account creation should be enabled for the domain
  
  

The latest edition of Preseem’s Fixed Wireless Network Report is now available for download. As usual, it’s bursting with exclusive insights that show the real-world experience and performance of fixed wireless subscribers, networks, and equipment. Make sure to grab your free copy of this essential industry overview.

We’re pleased to announce that our new Topology Navigator is now available in the Network and Customer views in Preseem.

Located at the top of the Network and Customer views, this new panel provides at-a-glance context showing entities related to the one being viewed. This way, you’ll always know exactly where you are in the system. It also saves time by making it easier to:

• Move from a CPE Radio to the Access Point
• Jump from a Service to the associated CPE Radio
• Navigate from an Account to its Services, and more

Please try it out and let us know if you have any feedback.

We’re excited to announce the addition of new Accounts, Services, and Packages views to Preseem. Read the help guide or watch the video below for all the details.

These views can be accessed under the Customer menu item on the left of the screen. With these, you can:

• View, search, sort, and filter all Accounts, Services, and Packages
• View data usage (throughput and tonnage) for each Account and Service as collected both from the network elements and the Preseem inline element
• Easily compare throughput to the Service’s set rate
• Access new details and metrics for each Account, Service, and Package
• Jump from an Access Point or CPE Radio to all Services downstream that it serves

Watch the video to learn more (the section on Accounts, Services & Packages starts at 1:25).

If you do not see the "Customers" menu item on the left side, please click here to reload the Preseem web app.