Preseem administrators can now control where links from billing systems and CRMs direct users within the platform.

Starting January 12, 2026, these inbound links now automatically route to the Services view by default, providing comprehensive subscriber context including hardware details, connection status, and troubleshooting tools across all access technologies.

What This Means for You:

If you follow links from external systems to investigate subscriber issues, you'll gain immediate access to complete network visibility in the Services view—reducing the need to search across multiple systems.

Your administrator can configure this behavior at any time in Settings > User Interface > Inbound Subscriber Link Target. All users can view this setting, though only administrators can change it.

Not Using Subscriber Links Yet?

Talk to your administrator about setting up one-click access from your customer management system to Preseem. [Learn more in our documentation →]

Preseem now provides complete ONT Offline Reason visibility across all supported OLT vendors, eliminating support team blind spots and ensuring consistent troubleshooting capabilities regardless of network infrastructure.

This enhancement extends our existing Offline Reason functionality to Adtran SDX, Adtran TA5000, and Ubiquiti platforms, completing coverage that previously existed only for BDCOM, Calix EXA, and Calix AXOS equipment. 

Support agents can now diagnose fiber connectivity issues with the same level of detail across the entire network, reducing call resolution times and unnecessary truck rolls, while reinforcing Preseem's core value of vendor-agnostic network operations.

The ONT Offline Reason feature is designed for use by:

• Regional ISPs with Multi-Vendor Networks: Operating Adtran SDX, Adtran TA5000, or Ubiquiti OLTs alongside existing BDCOM/Calix infrastructure
• Customer Support Teams: Who need consistent diagnostic capabilities regardless of which OLT vendor serves a subscriber
• Network Operations Teams: Who want to reduce escalations from support and focus on higher-value network optimization tasks

Key Benefits

• Faster Issue Resolution: Support agents immediately see Offline Reasons across all fiber infrastructure, reducing average call times
• Reduced Truck Rolls: Better remote diagnosis eliminates unnecessary field visits for power and connectivity issues
• Consistent Customer Experience: Every subscriber receives the same quality troubleshooting regardless of network infrastructure
• Operational Efficiency: Single interface eliminates the need to access multiple vendor platforms during support calls
• Vendor Independence: ISPs can confidently choose optimal OLT technology for each deployment without support limitations

Preseem now displays the last known Primary SSID in the Access Point status card on AP and CPE detail views, giving your team immediate visibility into the wireless network name associated with each AP. This information appears in the status and diagnostics card, where available, helping you verify configuration details without leaving Preseem.

When you replace AP hardware, the Primary SSID helps you quickly confirm the correct network configuration, reducing errors that lead to costly truck rolls. For field installers setting up new CPE radios, this visibility ensures they connect equipment to the correct Access Point, even when AP names and SSID names differ.

By surfacing this critical configuration detail directly in Preseem, we continue building the complete platform your teams need to operate efficiently across your multi-vendor network. Access Point SSID information is one more piece of context that helps Network Operations, Customer Support, and field installers make confident decisions without juggling multiple systems or relying on incomplete records.

Enhanced Guidance for AP Capacity Management

We have updated our documentation with improved recommendations for managing capacity across your access network. The enhanced guidance helps you allocate resources more effectively, whether using flex or fixed framing, and understand fully automatic or manual strategies to optimize subscriber experience.

This update is part of our ongoing work to help Network Operations teams operate proactively to improve the customer Quality of Experience. To align with this direction, we have also renamed the legacy user interface term AP Shapers to AP Capacity Management throughout the interface, clearing the way for future enhancements.

If you have Network Operations (Operate) permissions in Preseem, you may review your current AP Capacity Management settings.

At Preseem, we love continual improvement, and we have made Preseem’s award-winning Advanced Fixed Wireless AP Health Score even better!

The AP Health Score combines several health dimensions to show when an AP is likely to cause customer experience problems. We’ve increased the sensitivity to more unusual performance scenarios, particularly in cases where an AP is fairly healthy overall but still needs investigation. While you might not see problems like this every day, they can be the most difficult to diagnose without expert analysis.

Pinpointing real network problems helps customer support staff solve subscriber issues faster and enables proactive network operators to find more pesky problems at the AP level.

What’s Changed

Due to this improvement to our algorithms, you may find more Access Points in the Warning and Critical states when looking at AP Health Scores and related Diagnostics.

For example, you might find APs that are:

• Not performing well for RF modulation but otherwise healthy
• Very busy for airtime usage but otherwise healthy
• Having too many CPE Radios connected but otherwise healthy

Do I need to do anything?

If you’re taking a customer support call, you can continue to rely on diagnostics for Access Points. These are available in several different views; CPE Radios and AP views today, and upcoming (quite soon) in the Service view!

For network operations, you may notice a shift in some AP Health scores around July 25-26, 2025. Any unusual shift in value should be understood as more accurate and improved scores, not as a sudden change in the AP behavior. After this date, shifts will represent changes in AP behavior and bear further investigation.

If you have any questions, please reach out to us.

Finding What You Need In Preseem Just Got Easier!

We've heard your feedback and have revamped our global search results to be more intuitive, reorganizing search results to help you find what you need faster. 

When you search in Preseem using the hotkey (Ctrl- or Cmd-K) or the search box at the top of every page, Services now top the results list. 

Services are Preseem’s go-to starting point when you handle support calls. We are adding some great new features to Services soon, and you won’t want anything slowing you down on your way there.

Now, search results will appear in this overall order:

• Services and IP Addresses
• CPE Radios or ONTs
• Access Points or PONs
• OLTs
• Routers and Sites
• Accounts and Packages

We hope this small change makes your workflow smoother and more familiar.

We've made enhancements to the Access Point instance views in Preseem, to make it easier to find the key operational insights you need. Along with noticeable speed improvements to the Preseem App, AP views now offer insights similar to the recently released enhancements to CPE views, including:

• The Port Picker on the Metrics tab is now available for Access Points
• The ordering of some charts has been re-organized
• Charts and graphs in the Preseem App load even faster

You can see the updated AP instance views and other operational metric charts in Preseem by:

• Searching for any Access Point by name using Preseem’s Global Search Capability, or
• Selecting an Access Point from the list displayed in Network > Access Points

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Tarana’s G1 technology brings ISPs powerful tools for delivering high-speed broadband connectivity to subscribers who didn’t have this option before.

But how can you be sure that your Tarana CPE radios (RNs) can support the plan speeds you advertise to your subscribers? That’s where Preseem’s new Tarana RN and Link Rate Metrics come in. 

Uniquely available in Preseem, Link Rate metrics are critical KPIs that enable ISPs to benchmark the performance of their Tarana RNs. Link Rates approximate the data rate that could be received at any one time by the CPE radio. A Tx/Rx Link Rate measurement that is BELOW the customer's advertised plan speed could indicate a problem. It helps to improve operations, and enables your support teams troubleshoot the root cause of slow internet calls, faster.

Ready to explore the new Tarana RN and Link Rate metrics?

Check out the interactive feature tour below:👇

For more Preseem Product Tours, Click Here. Also, be sure to check out our Tarana Vendor Spotlight to learn more about the enhanced visibility and insight you get with Preseem.

We’ve made Preseem even better! Along with noticeable speed improvements, and visual enhancements to the Preseem Web App for a smoother experience, accessing key operational metrics about the CPE radios across your network is now easier than ever.

As part of this update, we’ve added the RF Link Rate Imbalance Metric directly to the CPE Overview page. You can view this and other operational metric charts by:

• Searching for any CPE Radio using Preseem’s Global Search Capability, or
• Selecting a CPE Radio from the list displayed in Network > CPE Radios.

The RF Link Rate Imbalance Metric appears in the bottom-right of the CPE Overview page for the selected CPE Radio. This metric is especially valuable for detecting asymmetric interference by comparing the Tx and Rx RF scores to determine whether interference is affecting the uplink or the downlink more severely. TL;DR:

• High positive values indicate interference in the uplink direction.
• Low negative values indicate interference in the downlink direction.

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Preseem's Proactive Platform brings commonality to access network and subscriber metrics across vendors, systems, and manufacturers. Our new charts and metrics for Tarana Base Nodes (BNs) introduces enhanced visibility and metrics for customers, giving you more insight and control over your network's performance. New metrics in this release: 

• RF Airtime Utilization: This metric helps to simplify the task of identifying subscribers and BNs experiencing RF issues by approximating the current airtime utilization of the aggregated RF as reported by the Tarana BN.
  
• GPS: This graph is used to identify situations of potential clock synchronization loss that can cause interference between radios that degrades network performance and the customer experience. The chart displays the number of satellites currently being tracked, and their status.
• Port Utilization: This chart is used to identify potential misconfigurations or equipment failures by displaying inbound and outbound traffic across various ports on a Tarana BN, as reported directly from the Access Point. 
• Diagnostics: New CPU and Memory Utilization charts allow you to monitor resource usage effectively.

Click on the image to take an interactive tour of the New Tarana BN Metrics in Preseem! 👇

These new capabilities are immediately available to all Preseem customers who operate Tarana equipment. Interested to learn if you're maximizing the efficiency and cost effectiveness of your Tarana investment? Check out this blog post that explores how deployment strategies align with Tarana's recommendations in real-world scenarios, and take an interactive tour of the new features here!