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Preseem Product Updates

Preseem helps Regional ISPs boost competitiveness, reduce support costs, improve efficiency, and delight customers with a proactive approach to network and subscriber management. Here are our latest platform enhancements driving this mission.

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AnnouncementImprovement
3 months ago

📣 New Tarana RN and Link Rate Metrics in Preseem 📣

Tarana’s G1 technology brings ISPs powerful tools for delivering high-speed broadband connectivity to subscribers who didn’t have this option before.

But how can you be sure that your Tarana CPE radios (RNs) can support the plan speeds you advertise to your subscribers? That’s where Preseem’s new Tarana RN and Link Rate Metrics come in. 

Uniquely available in Preseem, Link Rate metrics are critical KPIs that enable ISPs to benchmark the performance of their Tarana RNs. Link Rates approximate the data rate that could be received at any one time by the CPE radio. A Tx/Rx Link Rate measurement that is BELOW the customer's advertised plan speed could indicate a problem. It helps to improve operations, and enables your support teams troubleshoot the root cause of slow internet calls, faster.

Ready to explore the new Tarana RN and Link Rate metrics?

Check out the interactive feature tour below:👇

Preseem Tarana RN Link Rate Metrics Interactive Tour

For more Preseem Product Tours, Click Here. Also, be sure to check out our Tarana Vendor Spotlight to learn more about the enhanced visibility and insight you get with Preseem.

Avatar of authorMatt Duench
AnnouncementImprovement
5 months ago

📣 New Tarana BN Metrics in Preseem! 📣

Preseem's Proactive Platform brings commonality to access network and subscriber metrics across vendors, systems, and manufacturers. Our new charts and metrics for Tarana Base Nodes (BNs) introduces enhanced visibility and metrics for customers, giving you more insight and control over your network's performance. New metrics in this release: 

  • RF Airtime Utilization: This metric helps to simplify the task of identifying subscribers and BNs experiencing RF issues by approximating the current airtime utilization of the aggregated RF as reported by the Tarana BN.
  • GPS: This graph is used to identify situations of potential clock synchronization loss that can cause interference between radios that degrades network performance and the customer experience. The chart displays the number of satellites currently being tracked, and their status.
  • Port Utilization: This chart is used to identify potential misconfigurations or equipment failures by displaying inbound and outbound traffic across various ports on a Tarana BN, as reported directly from the Access Point. 
  • Diagnostics: New CPU and Memory Utilization charts allow you to monitor resource usage effectively.

Click on the image to take an interactive tour of the New Tarana BN Metrics in Preseem! 👇

Preseem Tarana BN Metrics Feature Tour

These new capabilities are immediately available to all Preseem customers who operate Tarana equipment. Interested to learn if you're maximizing the efficiency and cost effectiveness of your Tarana investment? Check out this blog post that explores how deployment strategies align with Tarana's recommendations in real-world scenarios, and take an interactive tour of the new features here! 

Avatar of authorMatt Duench
Announcement
7 months ago

📣 New Feature Release 📣: Enhanced Global Search Experience, and Faster Performance

We’re excited to introduce Preseem’s all-new Global Search, designed to make finding what you need faster, smarter, and easier than ever. Whether you’re managing a fixed wireless or fiber network, our new search functionality helps you quickly locate everything across your network and subscribers in one place, putting an end to having to search across multiple vendors and systems.

What’s New?

  • Comprehensive Search: Global Search covers everything – instantly returning information about your Fiber and Fixed Wireless network from Access Points, CPE Radios, OLTs, ONTs, PONs, as well as customer accounts, packages, and services all in one place. Whether you’re looking for subscriber information, network element inventory, or service details; you’ll find it fast in Preseem. There's even a hotkey!
  • Flexible Search Criteria: Global Search will return all relevant results for partial text matches. You can also search by MAC address, provisioned IP address, site names, CIDR blocks, and much more; making troubleshooting, customer support, and network management simpler.

Let’s see it in action!

Take an interactive tour, and check out this feature video to learn more about the Global Search experience in Preseem. 

            Interactive Tour: Global Search Experience.                        Feature Video: Global Search Experience

How do I get it?

Current customers can start exploring these new capabilities in Preseem today, and discover just how powerful and easy managing your network can be!

Avatar of authorMatt Duench
Announcement
8 months ago

📣 New Fiber Features 📣: Adtran SDX 6000 Series OLT, BDCOM OLT, and EPON Technology Support!

We’re excited to announce the latest updates to Preseem’s Proactive Platform. Introducing support for Adtran SDX 6000 Series OLTs, BDCOM OLTs, and EPON technology. 

  • BDCOM OLT, and EPON Technology Support: ISPs using BDCOM OLTs, and EPON technology can now leverage Preseem’s powerful insights for quicker troubleshooting and network-wide visibility.
  • Adtran SDX 6000 Series OLT Support: Preseem now supports Adtran’s SDX 6000 series OLTs, enabling proactive monitoring, and faster support resolution across your fiber network. 

We're focused on building integrations across the vendors and technologies you commonly use, so that you don't have to. Whether using BDCOM, Adtran, or another vendor; Preseem offers a consistent, comprehensive platform to manage and optimize your network.

These new capabilities are immediately available to all Preseem customers. Read this blog post for more information, and take an interactive tour of the new features here! 

Avatar of authorMatt Duench
Announcement
10 months ago

Introducing: New Fiber Network Insights

Hello Preseem Community! 

With so many vendors and systems deployed across your network, getting the insight you need to identify and troubleshoot issues proactively can be a huge challenge. That's why we're excited to tell you all about our latest release: New Fiber Network Insights. These new features work using the Preseem Platform to poll the Fiber network and collect PON, ONT, and OLT data; consolidating the metrics and presented in ways that make it easy for teams to know what to prioritize next.

New metrics included in this release are:

  • Active PON Ports: The number of active PON ports on this OLT.
  • Active PONs: The number of active physical PON channels on this OLT.
  • Active ONTs: The number of active ONTs connected to all PON transceivers on this OLT.
  • Loaded Tx/Rx: Understand and compare the throughput of your OLTs during the times of the day with the highest demand.
  • Loaded Tx/Rx %: Displays how much of the maximum downstream/upstream capacity of a PON is being used during times of peak load.
  • Min OLT Rx Power: Shows the 5th percentile lowest receive power level at the OLT, measured across all ONTs on this OLT for each day to help find PONs with relatively higher attenuation.
  • Min ONT Rx Power: Shows the 5th percentile lowest receive power level at the ONT, measured across all ONTs on this OLT for each day to help find PONs with relatively higher attenuation.
  • Rx Power Warnings: Displays the number of ONTs that have a warning or error level for the received power level, to more easily identify PONs with significant attenuation issues.
  • Loaded Latency:  Unique to Preseem, this metric helps you understand and compare the latency experienced by subscribers on each of your OLTs during the times of the day with the highest demand. 

You can take a tour of the New Fiber Network Insights here:

Preseem customers operating Fiber networks can start using these new features immediately. You can also check out our help article to learn about the new OLT, ONT, and PON views.


Avatar of authorMatt Duench
Announcement
11 months ago

Take a Tour of Preseem's New Features for Fiber and Hybrid Network Operations

We've recently introduced new features for Hybrid and Fiber Network Operations. And now, you can take an interactive tour of them! In this demo, a network operations manager at Rocket Fast Fiber uses Preseem to proactively identify potential issues within the fiber network, and spot customers with old home WiFi routers causing issues -- all in one place. Click here to see the demo in action. 

If you're interested in using the new features, contact us to set up a meeting with your account manager. You can also check out our help article to learn about the new OLT, ONT, and PON views.






Avatar of authorMatt Duench
Announcement
a year ago

New Accounts, Services and Packages Views Now Available

We’re excited to announce the addition of new Accounts, Services, and Packages views to Preseem. Read the help guide or watch the video below for all the details.

These views can be accessed under the Customer menu item on the left of the screen. With these, you can:

  • View, search, sort, and filter all Accounts, Services, and Packages
  • View data usage (throughput and tonnage) for each Account and Service as collected both from the network elements and the Preseem inline element
  • Easily compare throughput to the Service’s set rate
  • Access new details and metrics for each Account, Service, and Package
  • Jump from an Access Point or CPE Radio to all Services downstream that it serves

Watch the video to learn more (the section on Accounts, Services & Packages starts at 1:25).

If you do not see the "Customers" menu item on the left side, please click here to reload the Preseem web app.


Avatar of authorNeil McDonald
Announcement
a year ago

Roadmap Webinar


On Sept 28th, we hosted a session outlining our near-term and longer-term roadmap. A few highlights include:

* Next Gen AP Shapers

* Fiber (OLT/ONT) support

* New data plane software with higher performance, increased flexibility, and live view.

* The future of in-home Wi-Fi in Preseem

We'd appreciate your feedback and questions.

Avatar of authorDan Siemon