Regional ISP Survey - We Need Your Help!
At WISPAPALOOZA, there was a lot of discussion around industry benchmarks. Is 6% churn acceptable? How much time does the average support call take to resolve? What is considered to be a good net promoter score (NPS), or Google rating?
It’s clear that Regional ISPs need better benchmarks to effectively measure operational KPIs, and track network performance relative to peers. That’s where you come in!
Preseem is conducting a survey on Network Performance, Customer Experience, and Churn to deliver the insights you need through our upcoming annual ISP Network Report. Your input is essential to establishing these benchmarks.
Take the 5-minute survey, and make sure your feedback is heard, here: https://hubs.la/Q02SRr8g0