The subscriber is waiting, and you’re still clicking through screens trying to work out what’s wrong. Not anymore: Support Assistant runs the investigation while they’re on the line, shows you whether the problem is the network, their equipment or their Wi-Fi, and tells you what to do about it.

Support Assistant, part of Amplify AI in Preseem, runs the investigation while the subscriber is still on the line. It then points your rep to the cause: your access network, the subscriber’s equipment, or the home Wi-Fi.

• Checks behind every answer, with a confidence level and links to the equipment
• Customer scripts written to be read aloud and copied in one click
• Creates a ticket only after your rep approves it
• Every conversation saved, so leaders can review and coach

Available today with Preseem Plus. 

Not on Plus yet? Talk to your Account Manager about upgrading.