Preseem now provides complete ONT Offline Reason visibility across all supported OLT vendors, eliminating support team blind spots and ensuring consistent troubleshooting capabilities regardless of network infrastructure.

This enhancement extends our existing Offline Reason functionality to Adtran SDX, Adtran TA5000, and Ubiquiti platforms, completing coverage that previously existed only for BDCOM, Calix EXA, and Calix AXOS equipment. 

Support agents can now diagnose fiber connectivity issues with the same level of detail across the entire network, reducing call resolution times and unnecessary truck rolls, while reinforcing Preseem's core value of vendor-agnostic network operations.

The ONT Offline Reason feature is designed for use by:

• Regional ISPs with Multi-Vendor Networks: Operating Adtran SDX, Adtran TA5000, or Ubiquiti OLTs alongside existing BDCOM/Calix infrastructure
• Customer Support Teams: Who need consistent diagnostic capabilities regardless of which OLT vendor serves a subscriber
• Network Operations Teams: Who want to reduce escalations from support and focus on higher-value network optimization tasks

Key Benefits

• Faster Issue Resolution: Support agents immediately see Offline Reasons across all fiber infrastructure, reducing average call times
• Reduced Truck Rolls: Better remote diagnosis eliminates unnecessary field visits for power and connectivity issues
• Consistent Customer Experience: Every subscriber receives the same quality troubleshooting regardless of network infrastructure
• Operational Efficiency: Single interface eliminates the need to access multiple vendor platforms during support calls
• Vendor Independence: ISPs can confidently choose optimal OLT technology for each deployment without support limitations