We’re happy to announce the release of a new feature in Preseem called Disconnected Topology. Your customer support team can now see where disconnected subscribers were recently connected in the network, reducing guesswork or system-hopping during outage calls.

🤔 Problem: When a customer reports connectivity issues, every second counts. Support representatives need immediate answers about which equipment serves that customer, but what happens when the connection is already down?

💡 Solution: Our new Disconnected Topology view solves this challenge by automatically displaying the subscriber's recent network path, even when they're offline. 

This feature works for:

• Services disconnected from ONTs and CPE Radios
• ONTs disconnected from the OLT (and PON)
• CPE Radios disconnected from the Access Point

With this enhancement, the topology viewer shows past connections and indicates disconnection with a new icon between the elements or service.

Benefits of this new feature include:

• Immediate equipment identification without documentation lookups
• Quick isolation of single-customer vs. multi-customer issues
• Faster, more accurate problem escalation
• Reduced average call-handling time

The Disconnected Topology feature is available now for all Preseem customers, with no configuration needed.

We've made enhancements to the Access Point instance views in Preseem, to make it easier to find the key operational insights you need. Along with noticeable speed improvements to the Preseem App, AP views now offer insights similar to the recently released enhancements to CPE views, including:

• The Port Picker on the Metrics tab is now available for Access Points
• The ordering of some charts has been re-organized
• Charts and graphs in the Preseem App load even faster

You can see the updated AP instance views and other operational metric charts in Preseem by:

• Searching for any Access Point by name using Preseem’s Global Search Capability, or
• Selecting an Access Point from the list displayed in Network > Access Points

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Tarana’s G1 technology brings ISPs powerful tools for delivering high-speed broadband connectivity to subscribers who didn’t have this option before.

But how can you be sure that your Tarana CPE radios (RNs) can support the plan speeds you advertise to your subscribers? That’s where Preseem’s new Tarana RN and Link Rate Metrics come in. 

Uniquely available in Preseem, Link Rate metrics are critical KPIs that enable ISPs to benchmark the performance of their Tarana RNs. Link Rates approximate the data rate that could be received at any one time by the CPE radio. A Tx/Rx Link Rate measurement that is BELOW the customer's advertised plan speed could indicate a problem. It helps to improve operations, and enables your support teams troubleshoot the root cause of slow internet calls, faster.

Ready to explore the new Tarana RN and Link Rate metrics?

Check out the interactive feature tour below:👇

For more Preseem Product Tours, Click Here. Also, be sure to check out our Tarana Vendor Spotlight to learn more about the enhanced visibility and insight you get with Preseem.

We’ve made Preseem even better! Along with noticeable speed improvements, and visual enhancements to the Preseem Web App for a smoother experience, accessing key operational metrics about the CPE radios across your network is now easier than ever.

As part of this update, we’ve added the RF Link Rate Imbalance Metric directly to the CPE Overview page. You can view this and other operational metric charts by:

• Searching for any CPE Radio using Preseem’s Global Search Capability, or
• Selecting a CPE Radio from the list displayed in Network > CPE Radios.

The RF Link Rate Imbalance Metric appears in the bottom-right of the CPE Overview page for the selected CPE Radio. This metric is especially valuable for detecting asymmetric interference by comparing the Tx and Rx RF scores to determine whether interference is affecting the uplink or the downlink more severely. TL;DR:

• High positive values indicate interference in the uplink direction.
• Low negative values indicate interference in the downlink direction.

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Preseem's Proactive Platform brings commonality to access network and subscriber metrics across vendors, systems, and manufacturers. Our new charts and metrics for Tarana Base Nodes (BNs) introduces enhanced visibility and metrics for customers, giving you more insight and control over your network's performance. New metrics in this release: 

• RF Airtime Utilization: This metric helps to simplify the task of identifying subscribers and BNs experiencing RF issues by approximating the current airtime utilization of the aggregated RF as reported by the Tarana BN.
  
• GPS: This graph is used to identify situations of potential clock synchronization loss that can cause interference between radios that degrades network performance and the customer experience. The chart displays the number of satellites currently being tracked, and their status.
• Port Utilization: This chart is used to identify potential misconfigurations or equipment failures by displaying inbound and outbound traffic across various ports on a Tarana BN, as reported directly from the Access Point. 
• Diagnostics: New CPU and Memory Utilization charts allow you to monitor resource usage effectively.

Click on the image to take an interactive tour of the New Tarana BN Metrics in Preseem! 👇

These new capabilities are immediately available to all Preseem customers who operate Tarana equipment. Interested to learn if you're maximizing the efficiency and cost effectiveness of your Tarana investment? Check out this blog post that explores how deployment strategies align with Tarana's recommendations in real-world scenarios, and take an interactive tour of the new features here! 

We’re excited to introduce Preseem’s all-new Global Search, designed to make finding what you need faster, smarter, and easier than ever. Whether you’re managing a fixed wireless or fiber network, our new search functionality helps you quickly locate everything across your network and subscribers in one place, putting an end to having to search across multiple vendors and systems.

What’s New?

• Comprehensive Search: Global Search covers everything – instantly returning information about your Fiber and Fixed Wireless network from Access Points, CPE Radios, OLTs, ONTs, PONs, as well as customer accounts, packages, and services all in one place. Whether you’re looking for subscriber information, network element inventory, or service details; you’ll find it fast in Preseem. There's even a hotkey!
• Flexible Search Criteria: Global Search will return all relevant results for partial text matches. You can also search by MAC address, provisioned IP address, site names, CIDR blocks, and much more; making troubleshooting, customer support, and network management simpler.

Let’s see it in action!

Take an interactive tour, and check out this feature video to learn more about the Global Search experience in Preseem. 

            Interactive Tour: Global Search Experience.                        Feature Video: Global Search Experience

How do I get it?

Current customers can start exploring these new capabilities in Preseem today, and discover just how powerful and easy managing your network can be!

We’re excited to announce the latest updates to Preseem’s Proactive Platform. Introducing support for Adtran SDX 6000 Series OLTs, BDCOM OLTs, and EPON technology. 

• BDCOM OLT, and EPON Technology Support: ISPs using BDCOM OLTs, and EPON technology can now leverage Preseem’s powerful insights for quicker troubleshooting and network-wide visibility.
• Adtran SDX 6000 Series OLT Support: Preseem now supports Adtran’s SDX 6000 series OLTs, enabling proactive monitoring, and faster support resolution across your fiber network. 

We're focused on building integrations across the vendors and technologies you commonly use, so that you don't have to. Whether using BDCOM, Adtran, or another vendor; Preseem offers a consistent, comprehensive platform to manage and optimize your network.

Hello Preseem Community! 

With so many vendors and systems deployed across your network, getting the insight you need to identify and troubleshoot issues proactively can be a huge challenge. That's why we're excited to tell you all about our latest release: New Fiber Network Insights. These new features work using the Preseem Platform to poll the Fiber network and collect PON, ONT, and OLT data; consolidating the metrics and presented in ways that make it easy for teams to know what to prioritize next.

New metrics included in this release are:

• Active PON Ports: The number of active PON ports on this OLT.
• Active PONs: The number of active physical PON channels on this OLT.
• Active ONTs: The number of active ONTs connected to all PON transceivers on this OLT.
• Loaded Tx/Rx: Understand and compare the throughput of your OLTs during the times of the day with the highest demand.
• Loaded Tx/Rx %: Displays how much of the maximum downstream/upstream capacity of a PON is being used during times of peak load.
• Min OLT Rx Power: Shows the 5th percentile lowest receive power level at the OLT, measured across all ONTs on this OLT for each day to help find PONs with relatively higher attenuation.
• Min ONT Rx Power: Shows the 5th percentile lowest receive power level at the ONT, measured across all ONTs on this OLT for each day to help find PONs with relatively higher attenuation.
• Rx Power Warnings: Displays the number of ONTs that have a warning or error level for the received power level, to more easily identify PONs with significant attenuation issues.
• Loaded Latency:  Unique to Preseem, this metric helps you understand and compare the latency experienced by subscribers on each of your OLTs during the times of the day with the highest demand. 

You can take a tour of the New Fiber Network Insights here:

Preseem customers operating Fiber networks can start using these new features immediately. You can also check out our help article to learn about the new OLT, ONT, and PON views.

If you're interested in using the new features, contact us to set up a meeting with your account manager. You can also check out our help article to learn about the new OLT, ONT, and PON views.

At Preseem, we’re always looking to improve our predictive capabilities. One feature operators love is our Access Point Subscriber Capacity number in the Plus tier. It takes local conditions into account, as well as the typical behavior of a subscriber during the ISP’s Peak Busy Hour, and returns a number that is a reasonable estimate of how much capacity remains expressed as subscribers. 

The Subscriber Capacity prediction has proven to be accurate for busier APs. However, for an idle AP with only one or two subscribers, it’s harder to predict precisely how much capacity more subscribers would use.

We’ve released an improvement to the underlying algorithm, specifically targeting APs that don’t have much usage. Simplified, APs that are idle will have their predictions calibrated using the AP behavior model collected across all Preseem customers.

As the AP grows busier over time, we rely increasingly on local conditions—a blended, continuous curve requiring no hand-tuning. With this new algorithm in place, Preseem customers can more accurately understand the subscriber capacity of their entire network for busy APs and new ones with few subscribers.

To recap, we’re improving Available Subscriber Capacity values to be more accurate on idle APs, helping you find more areas of your network with capacity to sell. This benefits sales and marketing, allowing overall network capacity calculations to be hyper-targeted and precise, increasing your operational efficiency!