Preseem now consistently detects and surfaces role mismatches between how an element is provisioned and how it actually behaves on the network, replacing incomplete elements with a clear, actionable "Role Mismatch" error.

When an element is imported into Preseem with one role (e.g. Access Point), but the poller detects it’s actually acting as a different role (e.g. CPE Radio), Preseem previously created an incomplete element with missing data and no explanation. 

Now, Preseem detects the mismatch and surfaces a Role Mismatch error. This will appear on the element if it already exists in Preseem.

The error includes a description of the problem, common causes, and steps to resolve it. You can then fix the role in your system of record, and the error clears automatically on the next successful poll. See the FAQs below for more information.

FAQs

Q: What is a Role Mismatch error?

A: It means the role assigned to an element in Preseem (based on how it was imported or created) doesn't match what Preseem detected when it polled the device. For example, a device imported as an Access Point that is actually a CPE Radio.

Q: Where will I see the Role Mismatch error?

A: If this is a new element that Preseem has not yet polled successfully, you won’t see an error today because the element will not be created. If the element already exists in Preseem, the error appears on the Element with an Error status.

Q: Will Preseem still collect data for an element with a Role Mismatch?

A: No, Preseem will not collect data for an element with a Role Mismatch error.

Q: How do I fix a Role Mismatch?

A: Update the element's role in the system of record where it was originally created, either your billing/NMS system or via the Preseem API, and Preseem will re-validate on the next poll cycle.

Q: I'm seeing Role Mismatch errors on elements that were previously showing up without errors. Did something break?

A: No. Previously, these mismatches were handled silently, i.e. the element would exist but with missing data and no explanation. This change surfaces the problem so you can fix it. The underlying mismatch was already there.

Q: Can Preseem automatically correct the role for me?

A: No. Preseem treats your system of record as the authority for element roles. Automatically overriding it could mask configuration problems in your billing or NMS system. 

We are excited to announce that the first-ever Proactive ISP Virtual Summit is happening May 5-6, and you’re invited to this free event!

Powered by Preseem, this year's theme is AI in Action, offering an honest, practical look at what AI is actually doing for regional ISPs right now. 

We've already lined up some great speakers, including a keynote from globally recognized AI futurist Ian Khan, a fireside chat with Calix and Blue Stream Fiber, and an industry address from NTCA. More speakers are being added every week.

The best part? It's just 3 hours a day, 11 a.m. to  2 p.m. Eastern, with sessions recorded for post-event access. Easy to attend, and easy to share with your whole team!

Register free!

Note: Filling out the form will automatically register you for both days. You will receive a confirmation email and calendar invite for Day 1 immediately. The calendar invite for Day 2 will be sent separately. 

Good news! We've improved how Preseem displays element status to reduce confusion and make troubleshooting easier. 

What's Changed

No More "Offline" Confusion: Network elements with polling issues (e.g. SNMP connection problems) will now remain in "Error" state rather than automatically changing to "Offline" after 3 hours.

Better Troubleshooting: Elements with errors remain visible in the Errors report, so you can troubleshoot them without them disappearing from view.

Clearer Timestamps: For elements in error state due to polling problems, we now show when the problem started, making it easier to correlate with network changes or outages.

Why This Matters

Previously, when elements showed as "Offline," support teams often assumed the equipment was down and escalated to network operations. Now it's clear these are monitoring/polling issues, not equipment failures.

Your network equipment marked as "Error" may still be functioning normally—Preseem just can't collect data from it due to connectivity or configuration issues.

What You'll Notice

• Elements with polling problems stay in "Error" state (no more automatic "Offline" status)
• Error timestamps show when the problem began
• Elements remain searchable and visible in error lists for troubleshooting

This change helps your team respond more accurately to network issues and to proactively fix errors that prevent Preseem from operating to its fullest potential.

Preseem administrators can now control where links from billing systems and CRMs direct users within the platform.

Starting January 12, 2026, these inbound links now automatically route to the Services view by default, providing comprehensive subscriber context including hardware details, connection status, and troubleshooting tools across all access technologies.

What This Means for You:

If you follow links from external systems to investigate subscriber issues, you'll gain immediate access to complete network visibility in the Services view—reducing the need to search across multiple systems.

Your administrator can configure this behavior at any time in Settings > User Interface > Inbound Subscriber Link Target. All users can view this setting, though only administrators can change it.

Not Using Subscriber Links Yet?

Talk to your administrator about setting up one-click access from your customer management system to Preseem. [Learn more in our documentation →]

We're happy to announce that Preseem now supports ZTE OLTs! 

This integration eliminates a major operational pain point for regional ISPs running multi-vendor fiber networks, and reinforces the Preseem platform's core promise—choose the equipment that's right for your deployment without operational penalties.

This release delivers complete topology support for ZTE OLTs, including:

• Automatic ONT discovery and inventory
• Real-time OLT and ONT status monitoring
• Offline reason diagnostics for disconnected ONTs
• Service-to-ONT mapping
• Complete network topology visualization

Support teams can now troubleshoot subscriber issues across their entire network from a single interface, whether customers are served by ZTE equipment or other OLT vendors—no more context switching between vendor-specific tools.

View the list of all of Preseem’s supported OLTs here.

The newest edition of Preseem’s industry-leading ISP Network Report is ready, packed with exclusive data and insights on subscriber behavior, network and vendor performance trends, QoE metrics, and more. 

>> Already an ISP Network Report subscriber? Check your inbox for an email with a direct link to download your copy.

>> Not a subscriber yet? Click here to fill out the form and get instant access!

Dive into the report to get the latest stats on:

• Subscriber usage and active throughput trends
• Network quality and latency performance results
• Vendor market share shifts, and lots more!

Happy reading,
The Preseem Team

P.S. It’s also not too late to register for our webinar this afternoon at 2 p.m. Eastern, where Jeremy and Gerrit from Preseem will be providing context and insight on the above topics and more. Register here.

Sign up for our ISP Network Report launch webinar on Wednesday, December 3rd at 2 p.m. Eastern to discover all the new industry trends and insights included in this year’s edition.

Jeremy Austin, Preseem’s Senior Product Manager, will be your host and he’s all set to reveal:

• Exclusive metrics on Latency and Throughput performance by hardware model
• A neutral, data-backed Comparison of Major Vendors
• The precise shifts in Vendor Market Share over the past year
• Deep insights into Subscriber Usage and Bandwidth averages across the industry

You can’t get this information anywhere else—sign up to save your spot today. We’ll be sending a recording of the webinar to all registrants afterward, so please sign up even if you can’t attend live.

See you there,
The Preseem Team

P.S. Have you filled out our ISP Network Report survey yet? Please add your insights as we compile data for our annual operator benchmarks. 

For Preseem's upcoming annual ISP Network Report, we’ve created a survey on Network Performance and Customer Experience.

We want to hear from you about your network and support operations, subscriber quality of experience, multiple vendor system usage, and more. We’ll then compile this data (anonymously) to deliver updated insights and industry benchmarks in this year's report. 

The survey should only take about 5 minutes to complete. Make sure your voice is heard—fill out the survey today!

Preseem now provides complete ONT Offline Reason visibility across all supported OLT vendors, eliminating support team blind spots and ensuring consistent troubleshooting capabilities regardless of network infrastructure.

This enhancement extends our existing Offline Reason functionality to Adtran SDX, Adtran TA5000, and Ubiquiti platforms, completing coverage that previously existed only for BDCOM, Calix EXA, and Calix AXOS equipment. 

Support agents can now diagnose fiber connectivity issues with the same level of detail across the entire network, reducing call resolution times and unnecessary truck rolls, while reinforcing Preseem's core value of vendor-agnostic network operations.

The ONT Offline Reason feature is designed for use by:

• Regional ISPs with Multi-Vendor Networks: Operating Adtran SDX, Adtran TA5000, or Ubiquiti OLTs alongside existing BDCOM/Calix infrastructure
• Customer Support Teams: Who need consistent diagnostic capabilities regardless of which OLT vendor serves a subscriber
• Network Operations Teams: Who want to reduce escalations from support and focus on higher-value network optimization tasks

Key Benefits

• Faster Issue Resolution: Support agents immediately see Offline Reasons across all fiber infrastructure, reducing average call times
• Reduced Truck Rolls: Better remote diagnosis eliminates unnecessary field visits for power and connectivity issues
• Consistent Customer Experience: Every subscriber receives the same quality troubleshooting regardless of network infrastructure
• Operational Efficiency: Single interface eliminates the need to access multiple vendor platforms during support calls
• Vendor Independence: ISPs can confidently choose optimal OLT technology for each deployment without support limitations

Preseem now displays the last known Primary SSID in the Access Point status card on AP and CPE detail views, giving your team immediate visibility into the wireless network name associated with each AP. This information appears in the status and diagnostics card, where available, helping you verify configuration details without leaving Preseem.

When you replace AP hardware, the Primary SSID helps you quickly confirm the correct network configuration, reducing errors that lead to costly truck rolls. For field installers setting up new CPE radios, this visibility ensures they connect equipment to the correct Access Point, even when AP names and SSID names differ.

By surfacing this critical configuration detail directly in Preseem, we continue building the complete platform your teams need to operate efficiently across your multi-vendor network. Access Point SSID information is one more piece of context that helps Network Operations, Customer Support, and field installers make confident decisions without juggling multiple systems or relying on incomplete records.