The newest edition of Preseem’s industry-leading ISP Network Report is ready, packed with exclusive data and insights on subscriber behavior, network and vendor performance trends, QoE metrics, and more. 

>> Already an ISP Network Report subscriber? Check your inbox for an email with a direct link to download your copy.

>> Not a subscriber yet? Click here to fill out the form and get instant access!

Dive into the report to get the latest stats on:

• Subscriber usage and active throughput trends
• Network quality and latency performance results
• Vendor market share shifts, and lots more!

Happy reading,
The Preseem Team

P.S. It’s also not too late to register for our webinar this afternoon at 2 p.m. Eastern, where Jeremy and Gerrit from Preseem will be providing context and insight on the above topics and more. Register here.

Preseem administrators can now control where links from billing systems and CRMs direct users within the platform.

Starting January 12, 2026, these inbound links will automatically route to the Services view by default, providing comprehensive subscriber context including hardware details, connection status, and troubleshooting tools across all access technologies.

What This Means for You:

If you follow links from external systems to investigate subscriber issues, you'll gain immediate access to complete network visibility in the Services view—reducing the need to search across multiple systems.

Your administrator can configure this behavior at any time in Settings > User Interface > Inbound Subscriber Link Target. All users can view this setting, though only administrators can change it.

Not Using Subscriber Links Yet?

Talk to your administrator about setting up one-click access from your customer management system to Preseem. [Learn more in our documentation →]

Sign up for our ISP Network Report launch webinar on Wednesday, December 3rd at 2 p.m. Eastern to discover all the new industry trends and insights included in this year’s edition.

Jeremy Austin, Preseem’s Senior Product Manager, will be your host and he’s all set to reveal:

• Exclusive metrics on Latency and Throughput performance by hardware model
• A neutral, data-backed Comparison of Major Vendors
• The precise shifts in Vendor Market Share over the past year
• Deep insights into Subscriber Usage and Bandwidth averages across the industry

You can’t get this information anywhere else—sign up to save your spot today. We’ll be sending a recording of the webinar to all registrants afterward, so please sign up even if you can’t attend live.

See you there,
The Preseem Team

P.S. Have you filled out our ISP Network Report survey yet? Please add your insights as we compile data for our annual operator benchmarks. 

For Preseem's upcoming annual ISP Network Report, we’ve created a survey on Network Performance and Customer Experience.

We want to hear from you about your network and support operations, subscriber quality of experience, multiple vendor system usage, and more. We’ll then compile this data (anonymously) to deliver updated insights and industry benchmarks in this year's report. 

The survey should only take about 5 minutes to complete. Make sure your voice is heard—fill out the survey today!

Preseem now provides complete ONT Offline Reason visibility across all supported OLT vendors, eliminating support team blind spots and ensuring consistent troubleshooting capabilities regardless of network infrastructure.

This enhancement extends our existing Offline Reason functionality to Adtran SDX, Adtran TA5000, and Ubiquiti platforms, completing coverage that previously existed only for BDCOM, Calix EXA, and Calix AXOS equipment. 

Support agents can now diagnose fiber connectivity issues with the same level of detail across the entire network, reducing call resolution times and unnecessary truck rolls, while reinforcing Preseem's core value of vendor-agnostic network operations.

The ONT Offline Reason feature is designed for use by:

• Regional ISPs with Multi-Vendor Networks: Operating Adtran SDX, Adtran TA5000, or Ubiquiti OLTs alongside existing BDCOM/Calix infrastructure
• Customer Support Teams: Who need consistent diagnostic capabilities regardless of which OLT vendor serves a subscriber
• Network Operations Teams: Who want to reduce escalations from support and focus on higher-value network optimization tasks

Key Benefits

• Faster Issue Resolution: Support agents immediately see Offline Reasons across all fiber infrastructure, reducing average call times
• Reduced Truck Rolls: Better remote diagnosis eliminates unnecessary field visits for power and connectivity issues
• Consistent Customer Experience: Every subscriber receives the same quality troubleshooting regardless of network infrastructure
• Operational Efficiency: Single interface eliminates the need to access multiple vendor platforms during support calls
• Vendor Independence: ISPs can confidently choose optimal OLT technology for each deployment without support limitations

Preseem now displays the last known Primary SSID in the Access Point status card on AP and CPE detail views, giving your team immediate visibility into the wireless network name associated with each AP. This information appears in the status and diagnostics card, where available, helping you verify configuration details without leaving Preseem.

When you replace AP hardware, the Primary SSID helps you quickly confirm the correct network configuration, reducing errors that lead to costly truck rolls. For field installers setting up new CPE radios, this visibility ensures they connect equipment to the correct Access Point, even when AP names and SSID names differ.

By surfacing this critical configuration detail directly in Preseem, we continue building the complete platform your teams need to operate efficiently across your multi-vendor network. Access Point SSID information is one more piece of context that helps Network Operations, Customer Support, and field installers make confident decisions without juggling multiple systems or relying on incomplete records.

Enhanced Guidance for AP Capacity Management

We have updated our documentation with improved recommendations for managing capacity across your access network. The enhanced guidance helps you allocate resources more effectively, whether using flex or fixed framing, and understand fully automatic or manual strategies to optimize subscriber experience.

This update is part of our ongoing work to help Network Operations teams operate proactively to improve the customer Quality of Experience. To align with this direction, we have also renamed the legacy user interface term AP Shapers to AP Capacity Management throughout the interface, clearing the way for future enhancements.

If you have Network Operations (Operate) permissions in Preseem, you may review your current AP Capacity Management settings.

NEW 15K and 40K Appliances

We’re excited to launch Preseem’s next-generation appliances, bringing greater performance, scale, flexibility, and efficiency to regional ISPs.

What’s New?

✅ Higher performance – Handle higher traffic loads effortlessly with up to 100Gbps today and more in the future
✅ Scale without compromise – Choose between the Preseem 15K (20Gbps) for growing networks or the Preseem 40K (100Gbps+) for larger deployments
✅ Increased flexibility – Flexible NIC options enable growth with a simple NIC swap
✅ Increased network resiliency – Leverage redundant appliances and dual power supplies for increased network resiliency
✅ Validated and supported by Preseem – Integrated software and hardware testing ensures stability, performance, and a single destination for support

No more scaling headaches—just proactive network excellence with infrastructure that grows with your business.

How to Order

Visit preseem.com/hardware or contact your Customer Success Manager to learn more about how these next-generation appliances will transform your network operations.

We've introduced a new permissions model that makes it easier to manage your team's access to Preseem.

What's New:

• Support users now have a streamlined, read-only interface designed specifically for customer support activities
• New SSO users automatically receive Support permissions, ensuring they can help subscribers without risk of accidental changes
• Managers can easily elevate users to Operate permissions when network access is needed

No Action Required: Existing users retain their current permissions.

Further Reading: Managing Preseem User Permissions

Preseem now displays ONT offline times for faster, more effective support across OLT vendors.

Previously, identifying the exact moment an ONT went offline required navigating multiple vendor-specific tools. Preseem now provides this critical information directly, allowing your support team to diagnose and resolve issues quickly. 

This universal visibility is a core component of Preseem's product vision: to provide a single, unified view of your network, simplifying operations and improving customer satisfaction.

What's New:

• Inline Timing: The relative time an ONT went offline (e.g. "10m ago") is now displayed directly in the ONT Overview.
• Full Detail on Hover: Hovering over the relative time reveals the precise timestamp.
• Faster Triage: Immediately know when an outage began, enabling your support team to initiate troubleshooting sooner.
• Better Correlation: Easily match outage times across multiple ONTs or an entire PON, helping to identify broader network incidents.
• Less Tool Switching: Access critical timing information directly within Preseem, reducing the need to consult external vendor consoles.
• Vendor Support: This supports Calix and BDCOM OLTs. Support for Adtran and Ubiquiti is coming soon.

How to Use:

1. Open any ONT displaying an "Offline Reason" such as Power Off or Signal Lost.
2. Locate the inline time in the overview section.
3. Hover over the time to view the full timestamp.

Please let us know if you have any questions.