We're excited to announce a new feature that makes supporting your fiber customers faster and easier. Preseem now displays the reason why an ONT is offline directly in the Subscriber view.

What's New

When a fiber customer's ONT goes offline, you'll now see the specific reason right in Preseem—whether it's a power issue at the customer's location or a fiber cut. No more switching between different vendor systems to find this critical information.

Why This Matters

Your support teams can now:

• Resolve issues faster by immediately understanding the root cause of an outage
• Provide better customer experiences with instant access to accurate information
• Work more efficiently without logging into multiple vendor platforms

How It Works

The offline reason appears automatically in the Subscriber view whenever an ONT is offline. We've normalized this information across different vendors, so your team sees consistent, clear reasons regardless of which equipment you're using.

Currently supported vendors:

• Calix
• BDCom
• Ubiquiti and Adtran coming soon

Part of Our Platform Vision

This feature reinforces our commitment to simplifying multi-vendor, multi-access network management. By bringing critical troubleshooting information from all your different systems into one place, we're helping you deliver exceptional service while reducing operational complexity.

Your network may be complex, but supporting your customers doesn't have to be.

This feature is now available to all Preseem customers at no additional cost. Starting today, look for the offline reason in your Subscriber views. 

At Preseem, we love continual improvement, and we have made Preseem’s award-winning Advanced Fixed Wireless AP Health Score even better!

The AP Health Score combines several health dimensions to show when an AP is likely to cause customer experience problems. We’ve increased the sensitivity to more unusual performance scenarios, particularly in cases where an AP is fairly healthy overall but still needs investigation. While you might not see problems like this every day, they can be the most difficult to diagnose without expert analysis.

Pinpointing real network problems helps customer support staff solve subscriber issues faster and enables proactive network operators to find more pesky problems at the AP level.

What’s Changed

Due to this improvement to our algorithms, you may find more Access Points in the Warning and Critical states when looking at AP Health Scores and related Diagnostics.

For example, you might find APs that are:

• Not performing well for RF modulation but otherwise healthy
• Very busy for airtime usage but otherwise healthy
• Having too many CPE Radios connected but otherwise healthy

Do I need to do anything?

If you’re taking a customer support call, you can continue to rely on diagnostics for Access Points. These are available in several different views; CPE Radios and AP views today, and upcoming (quite soon) in the Service view!

For network operations, you may notice a shift in some AP Health scores around July 25-26, 2025. Any unusual shift in value should be understood as more accurate and improved scores, not as a sudden change in the AP behavior. After this date, shifts will represent changes in AP behavior and bear further investigation.

If you have any questions, please reach out to us.

Finding What You Need In Preseem Just Got Easier!

We've heard your feedback and have revamped our global search results to be more intuitive, reorganizing search results to help you find what you need faster. 

When you search in Preseem using the hotkey (Ctrl- or Cmd-K) or the search box at the top of every page, Services now top the results list. 

Services are Preseem’s go-to starting point when you handle support calls. We are adding some great new features to Services soon, and you won’t want anything slowing you down on your way there.

Now, search results will appear in this overall order:

• Services and IP Addresses
• CPE Radios or ONTs
• Access Points or PONs
• OLTs
• Routers and Sites
• Accounts and Packages

We hope this small change makes your workflow smoother and more familiar.

We’re happy to announce the release of a new feature in Preseem called Disconnected Topology. Your customer support team can now see where disconnected subscribers were recently connected in the network, reducing guesswork or system-hopping during outage calls.

🤔 Problem: When a customer reports connectivity issues, every second counts. Support representatives need immediate answers about which equipment serves that customer, but what happens when the connection is already down?

💡 Solution: Our new Disconnected Topology view solves this challenge by automatically displaying the subscriber's recent network path, even when they're offline. 

This feature works for:

• Services disconnected from ONTs and CPE Radios
• ONTs disconnected from the OLT (and PON)
• CPE Radios disconnected from the Access Point

With this enhancement, the topology viewer shows past connections and indicates disconnection with a new icon between the elements or service.

Benefits of this new feature include:

• Immediate equipment identification without documentation lookups
• Quick isolation of single-customer vs. multi-customer issues
• Faster, more accurate problem escalation
• Reduced average call-handling time

The Disconnected Topology feature is available now for all Preseem customers, with no configuration needed.

We've made enhancements to the Access Point instance views in Preseem, to make it easier to find the key operational insights you need. Along with noticeable speed improvements to the Preseem App, AP views now offer insights similar to the recently released enhancements to CPE views, including:

• The Port Picker on the Metrics tab is now available for Access Points
• The ordering of some charts has been re-organized
• Charts and graphs in the Preseem App load even faster

You can see the updated AP instance views and other operational metric charts in Preseem by:

• Searching for any Access Point by name using Preseem’s Global Search Capability, or
• Selecting an Access Point from the list displayed in Network > Access Points

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Tarana’s G1 technology brings ISPs powerful tools for delivering high-speed broadband connectivity to subscribers who didn’t have this option before.

But how can you be sure that your Tarana CPE radios (RNs) can support the plan speeds you advertise to your subscribers? That’s where Preseem’s new Tarana RN and Link Rate Metrics come in. 

Uniquely available in Preseem, Link Rate metrics are critical KPIs that enable ISPs to benchmark the performance of their Tarana RNs. Link Rates approximate the data rate that could be received at any one time by the CPE radio. A Tx/Rx Link Rate measurement that is BELOW the customer's advertised plan speed could indicate a problem. It helps to improve operations, and enables your support teams troubleshoot the root cause of slow internet calls, faster.

Ready to explore the new Tarana RN and Link Rate metrics?

Check out the interactive feature tour below:👇

For more Preseem Product Tours, Click Here. Also, be sure to check out our Tarana Vendor Spotlight to learn more about the enhanced visibility and insight you get with Preseem.

We’ve made Preseem even better! Along with noticeable speed improvements, and visual enhancements to the Preseem Web App for a smoother experience, accessing key operational metrics about the CPE radios across your network is now easier than ever.

As part of this update, we’ve added the RF Link Rate Imbalance Metric directly to the CPE Overview page. You can view this and other operational metric charts by:

• Searching for any CPE Radio using Preseem’s Global Search Capability, or
• Selecting a CPE Radio from the list displayed in Network > CPE Radios.

The RF Link Rate Imbalance Metric appears in the bottom-right of the CPE Overview page for the selected CPE Radio. This metric is especially valuable for detecting asymmetric interference by comparing the Tx and Rx RF scores to determine whether interference is affecting the uplink or the downlink more severely. TL;DR:

• High positive values indicate interference in the uplink direction.
• Low negative values indicate interference in the downlink direction.

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Preseem's Proactive Platform brings commonality to access network and subscriber metrics across vendors, systems, and manufacturers. Our new charts and metrics for Tarana Base Nodes (BNs) introduces enhanced visibility and metrics for customers, giving you more insight and control over your network's performance. New metrics in this release: 

• RF Airtime Utilization: This metric helps to simplify the task of identifying subscribers and BNs experiencing RF issues by approximating the current airtime utilization of the aggregated RF as reported by the Tarana BN.
  
• GPS: This graph is used to identify situations of potential clock synchronization loss that can cause interference between radios that degrades network performance and the customer experience. The chart displays the number of satellites currently being tracked, and their status.
• Port Utilization: This chart is used to identify potential misconfigurations or equipment failures by displaying inbound and outbound traffic across various ports on a Tarana BN, as reported directly from the Access Point. 
• Diagnostics: New CPU and Memory Utilization charts allow you to monitor resource usage effectively.

Click on the image to take an interactive tour of the New Tarana BN Metrics in Preseem! 👇

These new capabilities are immediately available to all Preseem customers who operate Tarana equipment. Interested to learn if you're maximizing the efficiency and cost effectiveness of your Tarana investment? Check out this blog post that explores how deployment strategies align with Tarana's recommendations in real-world scenarios, and take an interactive tour of the new features here! 

We’re excited to introduce Preseem’s all-new Global Search, designed to make finding what you need faster, smarter, and easier than ever. Whether you’re managing a fixed wireless or fiber network, our new search functionality helps you quickly locate everything across your network and subscribers in one place, putting an end to having to search across multiple vendors and systems.

What’s New?

• Comprehensive Search: Global Search covers everything – instantly returning information about your Fiber and Fixed Wireless network from Access Points, CPE Radios, OLTs, ONTs, PONs, as well as customer accounts, packages, and services all in one place. Whether you’re looking for subscriber information, network element inventory, or service details; you’ll find it fast in Preseem. There's even a hotkey!
• Flexible Search Criteria: Global Search will return all relevant results for partial text matches. You can also search by MAC address, provisioned IP address, site names, CIDR blocks, and much more; making troubleshooting, customer support, and network management simpler.

Let’s see it in action!

Take an interactive tour, and check out this feature video to learn more about the Global Search experience in Preseem. 

            Interactive Tour: Global Search Experience.                        Feature Video: Global Search Experience

How do I get it?

Current customers can start exploring these new capabilities in Preseem today, and discover just how powerful and easy managing your network can be!

We’re excited to announce the latest updates to Preseem’s Proactive Platform. Introducing support for Adtran SDX 6000 Series OLTs, BDCOM OLTs, and EPON technology. 

• BDCOM OLT, and EPON Technology Support: ISPs using BDCOM OLTs, and EPON technology can now leverage Preseem’s powerful insights for quicker troubleshooting and network-wide visibility.
• Adtran SDX 6000 Series OLT Support: Preseem now supports Adtran’s SDX 6000 series OLTs, enabling proactive monitoring, and faster support resolution across your fiber network. 

We're focused on building integrations across the vendors and technologies you commonly use, so that you don't have to. Whether using BDCOM, Adtran, or another vendor; Preseem offers a consistent, comprehensive platform to manage and optimize your network.