We've introduced a new permissions model that makes it easier to manage your team's access to Preseem.

What's New:

• Support users now have a streamlined, read-only interface designed specifically for customer support activities
• New SSO users automatically receive Support permissions, ensuring they can help subscribers without risk of accidental changes
• Managers can easily elevate users to Operate permissions when network access is needed

No Action Required: Existing users retain their current permissions.

Further Reading: Managing Preseem User Permissions

Preseem now displays ONT offline times for faster, more effective support across OLT vendors.

Previously, identifying the exact moment an ONT went offline required navigating multiple vendor-specific tools. Preseem now provides this critical information directly, allowing your support team to diagnose and resolve issues quickly. 

This universal visibility is a core component of Preseem's product vision: to provide a single, unified view of your network, simplifying operations and improving customer satisfaction.

What's New:

• Inline Timing: The relative time an ONT went offline (e.g. "10m ago") is now displayed directly in the ONT Overview.
• Full Detail on Hover: Hovering over the relative time reveals the precise timestamp.
• Faster Triage: Immediately know when an outage began, enabling your support team to initiate troubleshooting sooner.
• Better Correlation: Easily match outage times across multiple ONTs or an entire PON, helping to identify broader network incidents.
• Less Tool Switching: Access critical timing information directly within Preseem, reducing the need to consult external vendor consoles.
• Vendor Support: This supports Calix and BDCOM OLTs. Support for Adtran and Ubiquiti is coming soon.

How to Use:

1. Open any ONT displaying an "Offline Reason" such as Power Off or Signal Lost.
2. Locate the inline time in the overview section.
3. Hover over the time to view the full timestamp.

Please let us know if you have any questions. 

Good news! We’ve expanded Preseem’s RF Scores to include Tarana fixed wireless equipment, bringing the same proactive monitoring capabilities you rely on for other manufacturers to even more of your multi-vendor network.

What This Means

The RF Score gives Network Operations and RF Engineering teams a clear, at-a-glance way to identify underperforming APs and CPE Radios by combining efficiency and stability metrics. This enables them to proactively focus troubleshooting efforts where they’ll have the biggest impact.

By expanding this to include Tarana equipment, teams can now see at a glance exactly which Tarana links are under-performing instead of chasing customer complaints or digging through raw metrics in the Tarana Cloud Suite (TCS). This means faster, more efficient troubleshooting, and puts Tarana link visibility on par with other fixed wireless vendors in Preseem. 

While TCS metrics like SINR and path loss describe signal quality, they don't always reflect how well the link is actually performing. The RF Score combines multiple factors to show whether a link is delivering the performance it's capable of, helping teams avoid false positives and focus on real issues.

Why It Matters

When different equipment requires different tools, your teams spend time jumping between systems and correlating data, which means inefficient and reactive operations, longer resolution times, and lower customer satisfaction. With the Tarana RF Score in Preseem, you can: 

• Easily identify underperforming Tarana links: See at a glance which links are delivering what they should be capable of, and which RNs are truly underperforming and need your attention.
• Monitor your entire network in one place: Compare performance across all of your fixed wireless customers in one platform—no more time wasted switching between vendor tools to track down RF issues.
• Move from reactive to proactive: By providing the ability to focus troubleshooting efforts where they’ll have the most impact, you can fix problems faster, optimize your network, and deliver a better experience to your subscribers.

Your multi-vendor network just became easier to manage! That's the power of a unified platform built specifically for regional ISPs 💪

How to Get It

Tarana RF Scores are available immediately for all customers with an Advanced Fixed Wireless (formerly Plus) license. Please note that Tarana radios with RF Scores will be billed at 40% of the standard per-radio rate. Once the Business Value scores, Health scores, and Subscriber Capacity are available for Tarana, billing for these radios will move to the full Advanced Fixed Wireless rate.

We're excited to announce a new feature that makes supporting your fiber customers faster and easier. Preseem now displays the reason why an ONT is offline directly in the Subscriber view.

What's New

When a fiber customer's ONT goes offline, you'll now see the specific reason right in Preseem—whether it's a power issue at the customer's location or a fiber cut. No more switching between different vendor systems to find this critical information.

Why This Matters

Your support teams can now:

• Resolve issues faster by immediately understanding the root cause of an outage
• Provide better customer experiences with instant access to accurate information
• Work more efficiently without logging into multiple vendor platforms

How It Works

The offline reason appears automatically in the Subscriber view whenever an ONT is offline. We've normalized this information across different vendors, so your team sees consistent, clear reasons regardless of which equipment you're using.

Currently supported vendors:

• Calix
• BDCom
• Ubiquiti and Adtran coming soon

Part of Our Platform Vision

This feature reinforces our commitment to simplifying multi-vendor, multi-access network management. By bringing critical troubleshooting information from all your different systems into one place, we're helping you deliver exceptional service while reducing operational complexity.

Your network may be complex, but supporting your customers doesn't have to be.

This feature is now available to all Preseem customers at no additional cost. Starting today, look for the offline reason in your Subscriber views. 

At Preseem, we love continual improvement, and we have made Preseem’s award-winning Advanced Fixed Wireless AP Health Score even better!

The AP Health Score combines several health dimensions to show when an AP is likely to cause customer experience problems. We’ve increased the sensitivity to more unusual performance scenarios, particularly in cases where an AP is fairly healthy overall but still needs investigation. While you might not see problems like this every day, they can be the most difficult to diagnose without expert analysis.

Pinpointing real network problems helps customer support staff solve subscriber issues faster and enables proactive network operators to find more pesky problems at the AP level.

What’s Changed

Due to this improvement to our algorithms, you may find more Access Points in the Warning and Critical states when looking at AP Health Scores and related Diagnostics.

For example, you might find APs that are:

• Not performing well for RF modulation but otherwise healthy
• Very busy for airtime usage but otherwise healthy
• Having too many CPE Radios connected but otherwise healthy

Do I need to do anything?

If you’re taking a customer support call, you can continue to rely on diagnostics for Access Points. These are available in several different views; CPE Radios and AP views today, and upcoming (quite soon) in the Service view!

For network operations, you may notice a shift in some AP Health scores around July 25-26, 2025. Any unusual shift in value should be understood as more accurate and improved scores, not as a sudden change in the AP behavior. After this date, shifts will represent changes in AP behavior and bear further investigation.

If you have any questions, please reach out to us.

Finding What You Need In Preseem Just Got Easier!

We've heard your feedback and have revamped our global search results to be more intuitive, reorganizing search results to help you find what you need faster. 

When you search in Preseem using the hotkey (Ctrl- or Cmd-K) or the search box at the top of every page, Services now top the results list. 

Services are Preseem’s go-to starting point when you handle support calls. We are adding some great new features to Services soon, and you won’t want anything slowing you down on your way there.

Now, search results will appear in this overall order:

• Services and IP Addresses
• CPE Radios or ONTs
• Access Points or PONs
• OLTs
• Routers and Sites
• Accounts and Packages

We hope this small change makes your workflow smoother and more familiar.

We’re happy to announce the release of a new feature in Preseem called Disconnected Topology. Your customer support team can now see where disconnected subscribers were recently connected in the network, reducing guesswork or system-hopping during outage calls.

🤔 Problem: When a customer reports connectivity issues, every second counts. Support representatives need immediate answers about which equipment serves that customer, but what happens when the connection is already down?

💡 Solution: Our new Disconnected Topology view solves this challenge by automatically displaying the subscriber's recent network path, even when they're offline. 

This feature works for:

• Services disconnected from ONTs and CPE Radios
• ONTs disconnected from the OLT (and PON)
• CPE Radios disconnected from the Access Point

With this enhancement, the topology viewer shows past connections and indicates disconnection with a new icon between the elements or service.

Benefits of this new feature include:

• Immediate equipment identification without documentation lookups
• Quick isolation of single-customer vs. multi-customer issues
• Faster, more accurate problem escalation
• Reduced average call-handling time

The Disconnected Topology feature is available now for all Preseem customers, with no configuration needed.

We've made enhancements to the Access Point instance views in Preseem, to make it easier to find the key operational insights you need. Along with noticeable speed improvements to the Preseem App, AP views now offer insights similar to the recently released enhancements to CPE views, including:

• The Port Picker on the Metrics tab is now available for Access Points
• The ordering of some charts has been re-organized
• Charts and graphs in the Preseem App load even faster

You can see the updated AP instance views and other operational metric charts in Preseem by:

• Searching for any Access Point by name using Preseem’s Global Search Capability, or
• Selecting an Access Point from the list displayed in Network > Access Points

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here. 

Tarana’s G1 technology brings ISPs powerful tools for delivering high-speed broadband connectivity to subscribers who didn’t have this option before.

But how can you be sure that your Tarana CPE radios (RNs) can support the plan speeds you advertise to your subscribers? That’s where Preseem’s new Tarana RN and Link Rate Metrics come in. 

Uniquely available in Preseem, Link Rate metrics are critical KPIs that enable ISPs to benchmark the performance of their Tarana RNs. Link Rates approximate the data rate that could be received at any one time by the CPE radio. A Tx/Rx Link Rate measurement that is BELOW the customer's advertised plan speed could indicate a problem. It helps to improve operations, and enables your support teams troubleshoot the root cause of slow internet calls, faster.

Ready to explore the new Tarana RN and Link Rate metrics?

Check out the interactive feature tour below:👇

For more Preseem Product Tours, Click Here. Also, be sure to check out our Tarana Vendor Spotlight to learn more about the enhanced visibility and insight you get with Preseem.

We’ve made Preseem even better! Along with noticeable speed improvements, and visual enhancements to the Preseem Web App for a smoother experience, accessing key operational metrics about the CPE radios across your network is now easier than ever.

As part of this update, we’ve added the RF Link Rate Imbalance Metric directly to the CPE Overview page. You can view this and other operational metric charts by:

• Searching for any CPE Radio using Preseem’s Global Search Capability, or
• Selecting a CPE Radio from the list displayed in Network > CPE Radios.

The RF Link Rate Imbalance Metric appears in the bottom-right of the CPE Overview page for the selected CPE Radio. This metric is especially valuable for detecting asymmetric interference by comparing the Tx and Rx RF scores to determine whether interference is affecting the uplink or the downlink more severely. TL;DR:

• High positive values indicate interference in the uplink direction.
• Low negative values indicate interference in the downlink direction.

Ready to explore the updates? Check out the feature tour below:👇

For more Preseem Product Tours, Click Here. To see what's new in Preseem, Click Here.