🚨 New Feature Release: Disconnected Topology 🚨
We’re happy to announce the release of a new feature in Preseem called Disconnected Topology. Your customer support team can now see where disconnected subscribers were recently connected in the network, reducing guesswork or system-hopping during outage calls.
🤔 Problem: When a customer reports connectivity issues, every second counts. Support representatives need immediate answers about which equipment serves that customer, but what happens when the connection is already down?
💡 Solution: Our new Disconnected Topology view solves this challenge by automatically displaying the subscriber's recent network path, even when they're offline.
This feature works for:
- Services disconnected from ONTs and CPE Radios
- ONTs disconnected from the OLT (and PON)
- CPE Radios disconnected from the Access Point
With this enhancement, the topology viewer shows past connections and indicates disconnection with a new icon between the elements or service.
Benefits of this new feature include:
- Immediate equipment identification without documentation lookups
- Quick isolation of single-customer vs. multi-customer issues
- Faster, more accurate problem escalation
- Reduced average call-handling time
The Disconnected Topology feature is available now for all Preseem customers, with no configuration needed.