We're excited to announce a new feature that makes supporting your fiber customers faster and easier. Preseem now displays the reason why an ONT is offline directly in the Subscriber view.

What's New

When a fiber customer's ONT goes offline, you'll now see the specific reason right in Preseem—whether it's a power issue at the customer's location or a fiber cut. No more switching between different vendor systems to find this critical information.

Why This Matters

Your support teams can now:

• Resolve issues faster by immediately understanding the root cause of an outage
• Provide better customer experiences with instant access to accurate information
• Work more efficiently without logging into multiple vendor platforms

How It Works

The offline reason appears automatically in the Subscriber view whenever an ONT is offline. We've normalized this information across different vendors, so your team sees consistent, clear reasons regardless of which equipment you're using.

Currently supported vendors:

• Calix
• BDCom
• Ubiquiti and Adtran coming soon

Part of Our Platform Vision

This feature reinforces our commitment to simplifying multi-vendor, multi-access network management. By bringing critical troubleshooting information from all your different systems into one place, we're helping you deliver exceptional service while reducing operational complexity.

Your network may be complex, but supporting your customers doesn't have to be.

This feature is now available to all Preseem customers at no additional cost. Starting today, look for the offline reason in your Subscriber views.